Refund policy

Returns
You have 14 days from receiving your order to request a return. Items must be unused, unopened, and in original sealed packaging.

Items we cannot accept back
For hygiene and safety reasons we cannot accept returns on any item where the seal or packaging has been opened. This includes toothbrushes, brush heads, toothpaste, mouthwash, floss, interdental brushes, whitening strips and water flosser tips. This does not affect your rights if an item arrives damaged, faulty or incorrect.

Damaged, faulty or incorrect items
Contact us within 48 hours of delivery with a photo of the item and packaging. We will replace it or refund you in full, including delivery.

Refusing a delivery
Because we offer cash on delivery, you may inspect the sealed packaging before paying. If you choose not to accept the order, no payment is taken. Please only order if you intend to accept. Repeatedly refusing delivered orders may mean we ask for prepayment on future orders.

How to start a return
Contact us with your order number and reason. Return delivery costs are the customer's responsibility unless the item was damaged, faulty or incorrect.